Valtorres: homes, apartments and land in El Salvador

Last updated: October 21, 2026

Pending legal review. This text is a draft. It is not legal advice and may change when that review is finished. The date above is the date of this version.

Who we are

Valtorres is a real estate listing portal. It is published by ValTorres Capital Group, LLC, a Virginia (United States) limited liability company, mailing address 1225 Kempsville Rd #64774, Virginia Beach, VA 23467. The website is www.valtorres.com. The Valtorres app for iPhone and Android uses the same account.

Valtorres is not a licensed real estate broker or agent. That limit is explained in the Terms of Use.

What this notice covers

It covers the website and the app. It is the same account on both.

The website at www.valtorres.com, in Spanish and English, including the version you can install on your phone's home screen. That installed version is still this website: it does not keep an offline copy of your saved homes, it does not send push notifications, and it does not include analytics.
The Valtorres app for iPhone and Android. It uses the same account and the same database as the website. We do not collect a separate category of data in the app. The website does not receive device location, push-notification tokens, or crash reports. If the app starts sending any of those to us, we will update this notice first.
Saved homes, saved searches, inquiries, and messages are the same on the website and in the app.

Data we collect

We collect what you give us when you use the portal, and what we need to keep you signed in and to send the email you asked for.

Account. Full name, email address, and password. The password is handled by our authentication provider; we never see it. If you provide them, we also store your phone number, country, and preferred language. On a buyer account, phone and country are optional. Owners and agents also choose an account type (owner or agent).
Saved homes and saved searches. A saved search stores the filters you chose (department, municipality, district, property type, and price range) and how often you want email alerts. Saving a search is your agreement to those emails. Each alert has an unsubscribe link. You can pause or delete the search at any time.
Inquiries about a listing. Your name, email, message, and preferred language, and your phone number if you type one in the Phone field. The current form does not ask for a budget, a timeline, or financing.
Inbox messages between you and the lister, and viewing requests: date and time, in person or by video, how many people, and an optional note. If you offer viewings, we store the hours you mark as available.
Contact form. Name, email, topic, message, and preferred language, and a phone number if you type one. We store the message and email it to our team. Your email is the reply address on that message.
Listings you submit. The property details, photos, and a map pin you place by clicking the map, dragging the pin, or typing a latitude and longitude inside El Salvador. You choose whether the public map shows the exact pin or only the approximate area. The website does not ask for your device's location.
Applications to be listed in the professional directory. Name, category, areas, languages, and email, and, if you provide them, phone, website, a short description, and a note.

We do not collect card or payment data, and we do not process payments on the website or in the app. We do not use your data for third-party advertising. The website does not include analytics or advertising tools. We do not look up or store the IP location of an inquiry. Sending limits use a one-way hash of the IP address, not the address itself. We do not send SMS or WhatsApp alerts: those preferences exist in the database, but no provider is connected and nothing is sent on those channels.

How we use it

To create and maintain your account, and to remember the language you chose.
To show, save, and review listings, saved homes, and searches.
To send the email alerts you asked for, and account email: confirmation, password reset, inquiries, messages, and account deletion.
To deliver your inquiry and your messages to the lister, and to show you the replies.
To coordinate viewings. The exact address is shown on the viewing page, while you are signed in, only after the lister confirms. Reminder emails do not include that address.
To handle the contact form and directory applications.
To prevent abuse, fraud, and spam: sending limits, review of every listing before it is published, and the ability for our team to hide a message.
To keep the service secure.

The owner or agent who published the listing, when you send an inquiry or a message: your name, the message, and, if you typed it in the Phone field, your phone number. When a conversation is opened in Valtorres, your email is not shown to the other person and replies stay inside the portal. Phone numbers typed inside a message are hidden when they look like phone numbers. If you type an email address into the message text, that text can be seen: do not do that if you want it to stay private. If a conversation cannot be opened, the notice emailed to the lister may use your email as the reply address.
A property's exact address is shared with you only when the lister confirms the viewing, and it stays on the signed-in page.
Our team, to handle the contact form, review listings, and moderate messages. We do not publish the team's internal email address.
When the law requires it, if a competent authority demands it under applicable law.

We do not sell your personal data or share it with advertisers.

Approved trusted-directory entries publish the business name, website, email and phone. You can ask for removal by writing to support@valtorres.com.

Providers that process data for us

These providers process data only to run the service:

Supabase: database, authentication, and storage of listing photos, on servers in the United States.
Vercel: website hosting. As part of hosting, it may record connection data, including IP address, in technical server logs.
Resend: email delivery. Messages are sent from Valtorres addresses used only for sending (alerts, inquiries, and account notices). Those addresses are not the contact mailbox. For privacy and support, use the email at the end of this page.
Mapbox: maps. When a map is shown, your browser requests the map from Mapbox, which may receive the IP address and technical data of that request. You can read the Mapbox privacy policy (opens in a new tab).

Payments (Stripe and Wompi), IP geolocation, machine translation, and SMS or WhatsApp alerts are not connected today.

Where it is stored

Your account, listing, inquiry, and message data is stored on our providers' servers in the United States. If you use the website or the app from El Salvador or another country, your data is transferred to the United States.

How long we keep it

We keep it for as long as your account exists, and for as long as we need it to run the service and to comply with the law. You can delete your account as described in How to delete your account.

Deleting your account on the website or in the app is immediate and signs you out. Deleted data is also removed from our backups within 30 days, as they rotate out.
If you cannot sign in, you can ask for deletion through the contact form, WhatsApp, or phone. Those requests are completed within 30 days.
We delete the account (name, email, phone, and password), saved homes, saved searches and alerts, the listings you published and their photos, viewing requests, viewing availability, a newsletter subscription if you had one, and your agency if you own it. Agents keep their own accounts.
Without your name or email, we keep conversations for the other person (shown as “Deleted user”; emails and phone numbers in your messages are hidden, and nobody can write to you), an anonymous record of each inquiry (date, property, and country) for statistics, an internal note that the account was deleted, and the consent records the law requires us to keep.
Team accounts cannot be deleted from that page, so the site is not left without administrators. If an account has payment records the law requires us to keep, automatic deletion stops and we finish it through the contact form. The site does not process payments today.

Your choices and rights

From your account you can view and correct your profile, delete saved homes and searches one by one, and pause or cancel alerts. You can also delete the account. To ask for a copy of your data, or to exercise another right, use the contact form. We respond within 30 days. Depending on where you live, the law may give you other rights. Write to us to exercise them.

Children

The portal is meant for adults and is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has given us data, contact us and we will delete it.

Security

Communication with our servers is encrypted (HTTPS). Access to data is limited by account. No system is completely secure. If you think your account is compromised, change your password and tell us through the contact form.

Cookies and technical data

A session cookie that keeps you signed in.
A cookie that remembers the language you chose (Spanish or English).
We do not use advertising cookies or cross-site tracking cookies.

Changes to this notice

If we change this notice, we will post the new version on this page with its date. For an important change, we will let you know on the site or by email.

Contact

For questions about this policy or about your data, write to ValTorres Capital Group, LLC:

Mailing address: ValTorres Capital Group, LLC
1225 Kempsville Rd #64774, Virginia Beach, VA 23467
Email: support@valtorres.com
United States: +1 (202) 569-8077
El Salvador: +503 7936 9635 · WhatsApp (opens in a new tab)

You can also use the contact form.