How to delete your Valtorres account

In the app or on the website

Sign in at valtorres.com or in the app.
Open My dashboard, then Profile.
Tap "Delete my account".
Enter your password and the word DELETE (or ELIMINAR in Spanish), and confirm.

If you can't sign in

If you forgot your password, you can set a new one and then delete the account. Reset your password

Or ask us to delete it through the contact form, with the topic "Delete my account", writing from your account's email address. We'll confirm by email when it's done.

Ask for deletion through the contact form

You can also reach us on WhatsApp or by phone at +1 202-569-8077. WhatsApp

Timing

Deleting your account in the app or on the website is immediate.
Requests you send us through the contact form, WhatsApp or phone are completed within 30 days.
Deleted data is also removed from our backups within 30 days, as they rotate out.

What is deleted

Your account: name, email, phone and password. You're signed out on all your devices.
Your saved homes, saved searches and email alerts.
The properties you listed and all their photos.
Your viewing requests, your viewing availability and your newsletter subscription.
Your agency, if you own it (agents keep their own accounts).

What is kept, without your personal data

Your conversations stay visible to the other person, but without your name or contact details: they see "Deleted user". Emails and phone numbers written in your messages are hidden, and nobody can write to you.
An anonymous record of each inquiry (date, property and country) for statistics, and an internal note that the account was deleted, without your name or email.
Consent records the law requires us to keep (without your name or email).